Digitalized Software Blog

Read articles written by our team of mailing industry experts.

News
At the October MTAC meeting at USPS headquarters, revenue and performance dominated the agenda. VP of Business Development Mike Bogad shares what the new Commercial organization means for mailers, four numbers worth knowing, and where accountable mail fits in USPS’s plans.
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At ARMCUMS 2026 in San Diego, the best conversations started with how campus logistics operations actually run. Jason Donnay shares what he heard through three lenses: operational efficiency, risk mitigation, and campus experience, plus a practical checklist for evaluating any tracking platform.
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At this year's Printing United conference in Las Vegas, software took center stage and AI was everywhere. VP of Business Development Mike Bogad shares what he heard on the floor and the key conversations that point to where the industry is heading.
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At the August 7 Board of Governors meeting, Postmaster General David Steiner laid out a choice for Congress: pass a legislative package funding the Postal Service's unprofitable mandates, or watch USPS pursue breakeven through service cuts, post office closures, and higher prices. Here are the key takeaways mailers should know.
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Nearly two weeks after NACUMS 2026, one conversation continues to stand out. Many universities believe they're tracking letter mail, but most are simply logging it in systems designed for packages. Here's why that distinction matters and what it means for campus mail operations.
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In our first year exhibiting at ACUHO-I, one message came through clearly. Universities have largely solved package management, but letter mail remains a persistent operational blind spot. Here are our key takeaways from the challenges and opportunities discussed at the conference.
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Digitalized Software CEO Jeff McKenzie reflects on the conversations that took place during NPF 2026 surrounding digital proof of mailing. High-volume mailers are now focused on implementation, workflow integration, and eliminating the operational fragmentation created by manual compliance mailing processes.
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Digitalized Software CEO Jeff McKenzie reflects on the conversations that took place during NPF 2026 surrounding inbound mail operations. Topics ranged from evolving recipient expectations to the growing recognition that modern mail center technology must go beyond OCR-based workflows toward true intelligent automation.
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As we prepare for NPF 2026, we’re looking forward to connecting with mail operations professionals and sharing what’s new at Digitalized Software. Our teams have been laser focused on improving accuracy, compliance, and operational efficiency across both inbound and outbound mail workflows.
Professional Spotlight
As he approaches retirement, Don McCarty Jr. looks back on 45 years in mail services, from the Marine Corps to East Tennessee State University. His initiatives in adopting smart lockers, pioneering digital mail, and creating a culture of ownership reshaped both customer experience and team performance.
Education
Every company claims to be innovative, but true innovation comes from understanding problems deeply and building purposeful solutions. Learn how leading companies listen to customers, challenge assumptions, and move quickly to create lasting value rather than chasing trends or building flashy features.
Professional Spotlight
VP of Sales Jason Donnay shares how his values, leadership style, and focus on service shape his role at Digitalized Software. Learn how his experience, from firefighting to sales strategy, helps drive meaningful results for clients and fosters a strong internal culture.
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