Since 1974, Major Business Machines (MBM) has been a leading provider of high-performance office solutions across Upstate and Mid-State South Carolina, as well as Augusta, Georgia. In this Q&A with owner Don Major, we dive into what makes MBM a trusted partner for over 2,000 businesses and explore their recent partnership with Digitalized Software to deliver innovative solutions like Received Digital.
The origin of Major Business Machines
Q: Can you share the story of how MBM was founded and the journey that led to where you are today?
A: “Major Business Machines was founded in 1974 with a simple mission: to bring cutting-edge office solutions to businesses in our region. Over the years, we’ve grown to support more than 2,000 businesses across South Carolina and Georgia.
Our success is built on a commitment to providing high-quality products and unparalleled customer service. We’ve always believed in the power of technology to transform business operations, and that belief has guided our journey for nearly five decades.”
Partnering with Digitalized Software
Q: What attracted you to partner with Digitalized Software, and how has the partnership impacted your business thus far?
A: “We’re always on the lookout for innovative solutions that can offer real value to our customers, and we see great potential in the Received Digital platform. It’s a forward-thinking tool that has the capabilities to significantly enhance how our clients manage their inbound mail and packages. We believe it has the potential to align perfectly with our goal of helping businesses streamline their operations and improve efficiency. Our partnership with Digitalized Software positions us to be ready to offer this cutting-edge solution to our customers.”
Effectively delivering solutions to customers
Q: How do you approach understanding and meeting the needs of your customers?
A: “Our approach begins with a thorough consultation. We sit down with our customers, listen carefully to their needs, and analyze their mail and document flow. This allows us to identify opportunities for cost savings and efficiency improvements.
From there, we provide a detailed recommendation that covers everything from technological benefits and specifications to installation support and customer service. We believe in delivering solutions that are never one-size-fits-all—each recommendation is tailored to the specific needs of the customer.”
Q: What are some of the biggest challenges your customers face today, and how are you helping them overcome these challenges?
A: “Many of our customers face challenges related to efficiency and cost management in their mail and document handling processes. With the rise of remote work, these challenges have only intensified. We help them overcome these obstacles by offering solutions that simplify and streamline their operations. As we look to the future, we see opportunities to introduce advanced tools like Received Digital that could provide even greater efficiencies and cost savings for our clients.”
Q: How does MBM ensure that it delivers quality and integrity in its business operations?
A: “Quality and integrity are at the core of everything we do. We are committed to providing our customers with the highest quality products and services, and we conduct our business with the utmost ethical standards. Our team works collaboratively to ensure that every solution we offer meets or exceeds customer expectations. This commitment to excellence is reflected in our core values, which emphasize customer focus, teamwork, and continuous improvement.”
Q: What sets MBM apart from other office automation providers in the region?
A: “What sets us apart is our personalized approach and our deep commitment to our customers. We don’t just sell products—we provide solutions that are tailored to each customer’s unique needs. Our extensive selection of products, combined with our expertise and dedication to customer service, ensures that we deliver value at every step of the process. We’re always looking ahead to find the best ways to support our customers, whether through our current offerings or by exploring new technologies that could benefit them in the future.”
Looking to the future
Q: What are your goals for the future, and how do you envision your partnership with Digitalized Software evolving?
A: “Our goal is to continue growing by helping our customers succeed. We plan to expand our offerings and explore new ways to bring innovative solutions to the marketplace. As for our partnership with Digitalized Software, we see it as an exciting opportunity to offer our customers advanced solutions like Received Digital when they are ready. We’re looking forward to the potential this platform holds for enhancing our customers’ mail management processes.”
Final thoughts
We’d like to extend our sincere thanks to Don Major for taking the time to share his insights with us. What he and his team are doing at Major Business Machines aligns well with Digitalized Software’s goal to bring cutting-edge technology into the mailroom. It’s clear why MBM continues to be a trusted partner for so many businesses. We look forward to seeing how MBM’s partnership with Digitalized Software continues to take shape!
